Refund policy

Return Policy

If you would like to return your purchase, we're here to help!  You may return your merchandise within 15 days of receiving the order and we will deduct the cost of shipping from your refund.  Please return the item(s) in the original packaging.  

Once Customer Service issues you a return label, items must be sent back within 30 days.  If you send items more than 30 days after the return label is issued, a 20% restocking fee will be deducted from your refund.  Refunds will be issued within two business days after the receipt of goods to the original form of payment.

The following are exceptions to the return policy above:

• Dog leashes may not be worn or washed and must have all the original tags attached.

To start the return process contact customer service via the contact form.